Customer Reviews

This is the second time that I have taken my car into this shop, and I am glad I did. I had a check engine light that needed a diagnosis. I received a report that the issue of my car would require ~$1800 to fix. But Randy called me to let me know that this specific issue was under a recall. He went out of his way to find that out, and he was honest enough to let me know that I needed to take it into the dealership. I will be returning again due to his honesty.

Aaron Canfield

I'm new to Lee's Summit. I have a Mercedes with a going flat tire. I need to drive six hours tomorrow. Last night I called two other European car specialists with the same message: 'Whoever calls me first will have a customer for life.' The only one who called was Randy. As a business owner of 45 years, I was shocked that nobody else wanted my business. I prefer to have a relationship with a family owned business and to have the owner present was even better. They diagnosed the flat, installed two new tires (starting at 5:00 p.m) and had me out of the place in a short time. I will be back next week for diagnostics. Just a nice guy that is appreciative and welcoming. Doesn't get any better in my book! Michael J. Nolte

Michael Nolte

Randy is phenomenal. In today's world you find companies run away from quality customer service, and Randy greeted me with a handshake and took care of me with safety at top of mind. Got me the tire I needed at the lowest price I could find, and highest quality. Thank you again Randy!

Elijah Burris

Incredible fast friendly service. This is going to be my new car place from now on

Brie Wells

It's an easy decision to take my car to Randy and the team at Lee's Summit Total Auto Care on Third Street in Lee's Summit. I know I'll walk away with a detailed oil change, and with a clear understanding of both the immediate needs and the little things to keep an eye on for my vehicle. The extra attention and genuine care they provide make this a no-brainer every time. Plus, you're supporting a small, local business, which makes it even better!

Angela Byer

Looking for a car repair service with honesty, integrity and fair prices? Took my car in for service. They ran a scan and found that the problem was an issue that could be addressed by the dealership under an extended warranty. Total Auto Care advised me I could take it to the dealership rather than leaving it with them and charging $1000+ repair bill. I love it that they were honest enough to let me know about the warranty repair that was available from the dealership for free. I have been taking my cars to Total Auto Care since the 1980's and they've always treated me right.

J Rich

Great experience at this shop. Super methodical, detail-oriented, and you can tell they actually care about doing things the right way. Everything was organized, the work was solid, and the whole process felt professional from start to finish. Definitely recommend!

Jesse Meloy

Randy was able to get me in for a quick, thorough vehicle inspection before the holiday. He and the team were friendly and honest about the inspection recommendations and didn't force their recommendations upon me when it came to corrective actions. I was able to make informed decisions and left without feeling pressured one way or another! Highly recommend, will use them again in the future!

Jennifer Hamlin

Lee's Summit Total Auto Care I heard a squeaky noise whenever I backed out of my driveway and took my car to Lee's Summit Total Auto Care. The team there was great. They were friendly, patient, and really helpful for someone like me who isn't a car expert. They walked me through what they were checking and gave honest feedback with genuine concern. I appreciated the way they treated me, and I'll definitely be returning.

Richard Munholand

Excellent service with a small/town feel! The proprietor and his staff are very friendly and honest. The repairs on my truck that they provided increased its longevity by 10 years! I would strongly recommend this auto repair business to anyone!

Peter Greenspan (drspanjo)

Amazing service, and their customer service is top notch! I would highly recommend coming here for your vehicle needs!

Jennifer Hacker

Love, love, love Randy, Andrew and team!! Been taking my truck there for years. Honest and Godly people ! Kelly Smith

Kelly Smith

Awesome service with an updated lobby!

Evan Coats

Got me right in. Didn't try to sell me something I didn't need. Just became my go to place for all my vehicle needs. Friendly, honest. Highly recommend.

Beth R

Friendly, honest and excellent care. It's hard to find an auto mechanic that is trustworthy, but I've had nothing but good experiences here. Highly recommended them!

AnnMarie Chaddic

The only mechanics I go to anymore, they do great work and you can trust them.

Brian Russell

We were far from home with a nail in our tire. We were met with friendly, knowledgeable, and efficient staff who had us on our way in 30 minutes with an expertly fixed tire at a very reasonable price. So glad we stopped at Lee's Summit Total Auto Care!

Deborra Darrow

Super helpful and honest!

Zach Fry

I can't say enough good things about Lees Summit Total. I went to a large chain repair shop who stated they couldn't repair my tire and instead tried to sell me 4 new tires. I left and immediately came to Total, no appointment, they got me right in and didn't try to 'sell' me or pressure me into anything that wasn't needed. I will be back for all of my car needs in the future because of this. Thank you!!!!

Rachel Noll

We've been getting our cars fixed here for years. We genuinely don't trust any other shops to do a better job for a cheaper price. Not to mention just how nice they are. Cannot recommend enough

Sean Getchell

Took my 2005 GMC Sierra in for an inspection recently. They took good care of me. They were open and transparent and easy to work with. I will definitely bring my vehicles back!

Tim Francisco

Great customer service! Andy is the best

Andrew Spinks

I recently brought my car in for some engine work, which they completed quickly and on time. After picking it up, my car started making a really bad noise. I called the shop right away, and they immediately sent a tow truck to pick me up. It turned out the issue wasn't with their work at all, but with a tire that had been serviced at the dealer the week before, several lug nuts were loose and missing, and the wheel was close to coming off. Even though it wasn't their responsibility, the team here was so helpful, gracious, and professional throughout the whole process. I really appreciate how they handled the situation and will definitely continue bringing my car here. Randy was too notch! Highly recommend!

Janice Rider

got us in and out knick of time in an emergency and short notice. thank you so much!

Sierra Jenkins

Top notch professionals in auto repair and customer service. So glad to have found an honest local repair shop. Very satisfied repeat customer. You'll be one too.

You Simon

Very Professional!

Vernon Long

Nice guys got our tire service in when everybody else in town was booked for the day

J. Travis Loyd

25 years of fixing every single car for myself and my family. This is the best place in all of Kansas City or independence to get your car fixed. This is the best. Honest. Family first. Lucky if you read this & can thank me later. Rare to find a mechanic with heart of gold and that is what Lee Wilson is made of for car repair.

N Hoye

Randy is a straight shooter, and works too damn much. I often go by there to drop off my keys after hours and I've run into him still there as late as 7:00 p.m. Seriously though it is great to have a mechanic that I can trust.

Chad Van Maele

Great place! Got me in and out at a reasonable price for radiator repair. Thank you!

James Patterson

I called all around trying to get an inspection my car. When Randy answered he asked all of the right questions and was able to help me right away! I was super impressed! You've gained a customer!

Ali D

Randy owns the store-this is one of the best shops I've ever been to. Randy is very smart and gets your car fixed right, and he is very honest, putting the customer first. I highly recommend this place!

Michelle Kleeberger

They are so friendly, and always take such pride in their work! I would highly recommend them!

Janel Schick

Steve is the man. Honest and down to earth good people.

Chrissy Rossow

Nice ppl fast service

Brandon James

Real nice helpful staff a bit pricey but they all are very helpful manager

Joshua Stump

They are awesome! From the interaction of the initial phone call it's a great experience! They qualify what I need, tell me an idea of how long it will take and the investment. Then they update me as they go, let me know if it will be more, and why or they let me know they were able to do it for less because there wasn't a bigger issue. These guys are great! I feel very taken care of at this shop.

Stacie Tindle

Trust Randy and this shop 100% Have had multiple repairs/inspections here and have no complaints. Great customer service and communication throughout. Gave me options when available and the price was right. Edit: After looking through other reviews it is safe to say you can ignore any negative reviews. The 5 stars far outweigh any other rating.

Michael Good

Top notch service. Randy took immediate care of me without an appointment.

Bob 'KC_Outsider' Stephens

Didn't use their services, but they were polite and let me use their restroom when I really needed it.

Sam Kingsley

I had my car dropped off after hours on the weekend, the tow driver put my keys in the night drop. I had broken down on the side of the road late Friday night, and had the car towed on Saturday afternoon. Randy called me first thing Monday morning and I explained what happened, they had my car fixed and ready to go before noon the same day. Excellent service! They didn't overcharge me, and even let me know my brakes needed to be replaced soon, so I went ahead and had them do that too. I've been bringing my car to Randy at Total Auto Care since I've had it, maybe 3 years, I'm never disappointed with the service or the cost.

Cynthi

I went in for new tires and a possible rear brake problem/replacement. I was surprised the mechanic actually said I don't have anything wrong with my brakes it's just brake dust so I did not need new brakes. How often do you go to mechanic and they tell you nothing is wrong? This shop has been taking care of all my cars for the last 15 plus years; they do a good job. I recommend them to anyone within reasonable driving distance. I almost never give 5 stars (to anyone), but Randy's crew in LSMO rate a solid 4.5 stars.

Brian Stewart

March 25 2022 1 week ago today, Randy and the Team from Lees Summit Total saved the day. I was trying to get out of town for a weeks worth of Spring break and car would not start. I replaced the battery, then alternator, still won't start. Called Randy and they were able to get my truck in and replaced the starter in less than 2 hours. Awesome work fellas. 5 out of 5 appreciate you guys. April 5 2022 Once again, Randy and the team saved the day. For all your local mechanic work, I recommend you give them a call. 5 out of 5 again appreciate you guys. Support your local businesses.

Mark Spencer

This place isn't full of "repair guys" they are real mechanics. This is my new shop.

Parker Henzel

These guys saved me $8K. When I called, they were booked for the day (Saturday). I explained I was trying to buy a used car and wanted it looked at and the guy who answered the phone offered to look at it personally to make sure it got done. I was in under an hour, with a detailed writeup of the thousands of dollars in rust damage, and evidence of concealed collision damage. I will definitely be back again.

Ian Chambers

My Kia Sorento wouldn't start and I was stranded at the store. After confirming the battery was functional, I called a few mechanics around town. LS Total told me to bring it in. Towed it to them and I was updated on the diagnosis and various cost options before they did any work. Randy was very communicative and professional throught the whole process. Best of all, the starter motor was replaced in less than 3 hours. Incredible! I usually dread dealing with my car but this place made it so simple and stress free. Lee's Summit Total Auto is timely, honest, and fair which are 3 things I look for with a mechanic. Thank you for your great service. 10/10 highly recommend!

Rachel Ciesluk

AWESOME, good neighborly care. Great people!

James Walker

Been In service for years and trusted

Sheri Gibson

I buy all my tires here. Fair prices and great service.

Mark hecker

Very quick work, very professional

Doc Izme

Perfect!

SCCI CORP

Been going here for eight years. Steve has always been honest with me and my wife about fixes. its the only shop i've been to that will tell you that you can do your own 10 minute fix for 20 bucks or have us do it for 50. It is nice to have that type of honesty. I plan on taking my car in this week for a heat shield repair. EDIT: Took car in for heat shield repair. Heat shield rattled was and was in bad shape. They removed it. $30.

Joe Summerlin (skilial)

Great place

Leslie Froment

Rented a Penske truck here. The manager was super nice and gave us everything that was asked for and more.

Matt Gaines

They helped me out when I had car trouble passing through the state. Got everything fixed up fast! They were pretty nice too!!

Heather

Had a nail in a tire. They got me in and out in less than 10 minutes. So thankful.

Christie Trobaugh

Good ppl cheap good gas

J M

I'm transitioning from using a well-known 'reputable' car dealer for our Hyundai Sonata, our 12 year old car, after increasingly becoming frustrated with high prices and questionable diagnosis at the dealer service department. No place is perfect, for sure, I understand, but I weary of high pressure sales and service tactics. I've used Lee's Summit Total Auto Care now several times for several issues. I've been very pleased. I like supporting local small businesses when I can. They got me in on a timely manner, and did the work also in a very timely, professional manner. I did have a small but important issue on one incident. They got me in first thing the next morning and completely resolved it. Though the small gas station and car repair shop has the small local business charm of years gone by, they have very up to date diagnostic equipment and I've been pleased with the computer receipt which very clearly shows what was diagnosed and done, as well as giving me prices and recommendations of what could or maybe should be done in the future. I feel confident going here, what needs to be done will get done, but unnecessary costly repairs will not be recommended or done. I definitely recommend this shop! I feel bad about some negative reviews below. Though there may have been some kind of communication issue which needed to be resolved courteously, the reviews are mean-spirited and unkind, written out of anger. I work in a retail environment where I experience customers who are in a hurry, want things cheap, and do not want to take the time to communicate well, and then accuse when there are misunderstandings. I would imagine this can happen even more at a car repair place where people's anxiety and defense levels are high. When this happens to me, I try to be patient and kind in return, and often that helps. Courtesy goes both ways!

Mark (aka Pappy)

They can always get me in within a few days (oftentimes same day or next). Professional and efficient work too.

Chris Playter

Great service, friendly, helpful, always does excellent work.

Johnny Tice

The mechanics here are very honest. I had been told by a dealer that my problem couldn't be fixed but this place did their best to fix the problem and it was much cheaper. Very polite people and full service gas!

Twinkle Toes

Very helpful and nice people

Sherri Anderson

Amazing crew. Treat you like family

chad billings

Great mechanic

Gary Evert

Randy and the gentlemen are fast and helpful - explained the service that was done. Do business here! Great guys!

Zach Mathias

Great little home town gas stop by here the owner makes sure that you get great service because he's also the cashier. They even offer full service gas pumps here! I haven't seen that in forever.

Hazel Edwards

I had the best customer service experience ever! Randy was amazing at explaining everything and just a genuinely nice guy. I will never go anywhere else for my car care needs. I highly recommend Lee's Summit Total Auto Care to anyone who is looking to be taken care of by a honest, hard working, and caring business.

Jessica Barton

My parents and I have been going here for years for car maintenance. Today even though they were crazy busy they were able to take a look at my car as I had been hearing howling in the front for a while. Found out the wheel bearings for both sides in the front were in bad shape and said they could go for a while without being replaced, but I decided to go ahead and get both sides taken care of since it was already in the shop. Glad I did as once I started driving it was night and day sound wise and noticed some other things had improved as I drove. Will always recommend them for anyone needing maintenance done to their car in the area.

Amy Wahlgren

Very good mechanic, and inline prices.

Ernest Spencer

They seem to be honest and do good work.

Dennis McPherson

Only ones I have used on my vehicles. It's hard finding a mechanic you can trust and I do trust them.

Lesa kellum

Nice people, always go there for my automotive needs.

Doris Owens

Super nice guy that runs the place. I've only been there for budget truck rentals, but they seem like knowledgeable people. Halo have full service pumps, if you like that kind of thing.

Doug Terranova

Very good customer service! I compared the same problem of my car with several different auto shops in the area and received the most honest, cheapest rates and repair from them.

Trevor Cochrane

Most honest shop in town.

Pete H

I love this place! I'm a newer car owner, I've gone there for everything, from inspection to lower control arm replacement to some other things. They're so fast and nice. You could never meet such a great staff. I love going in there and the desk guy, Grant, is so funny and he's great to talk to when you're there for the wait. They have always gone farther than what I go in there for. Also, if you're confused on what the part is, the guy randy is so sweet, He does take photos and he has pulled up an animation on the Flat screen, to show what it does when it works right and what it looks like when it's broken. I always hear bad stories from other car places from people, but I don't have any! I'm a busy gal but they always work with me and they have a very convenient drop off keys option before they open. They are a little expensive but you do get what you paid for. Every cent is worth it! I will never go to another place, ever. I do recommend this place to anyone if you want a trusted, fast and great service.

Hannah Bishop

I've been doing business with LST since 1984. It's 2014 and I'm still doing business with LST... need I say more?

Sam Hughes

LS Auto Care's motto explains it all: Excellence in Everything! I would highly recommend this business. Not only do they do quality work, they have been helping meet auto needs in Lee's Summit for a very long time!

Dan Ripley

FANTASTIC EXPERIENCE! This weekend has been from hell! But, I was provided some grace from God, when out of desparation I contacted Randy at LS Total Auto Care. Not only did they repair my problem, they stayed late 2 days in a row to ensure that my car was back in working order. As a single mom, who works full time, and am a full time student, my car is my life line to being super woman. Randy, Grant, Steve, and others there provided me with quality service, fair and honest pricing (although I was at their mercy, I did price compare what they quoted me and it was better and certified!), and a nice, clean facility to wait. This was a fabulous find! I highly recommend this shop, and I guarantee I will be back for my future maintenance needs.

April Gilmore

Been coming here about 20 years and wouldn't go anywhere else! Just traded in our 2003 Honda and they commented how they couldn't believe what great condition it was in. We gave the credit to the great guys at Total!

Kay J.

I know Randy from church. He and his company demonstrate Christian values! He doesn't just talk the talk...he walks the walk.

Paula S.

Most honest shop in town.

C.E. H.

As a business man, my fleet needs to be serviced quickly and efficiently. Thanks to the guys at Lee's Summit Total for making that happen. Keep up the good work.

Randall B.

I have been coming to Lee's Summit Total since 1984, I love doing business with local business that have a good reputation in town. As a retired school teacher I can tell you these guys are the best!

Ginger N.

I have been buying gas at Shamrock for years but recently I needed their service dept. They are very honest which I appreciate. Thanks AAA for the good reference

E. Smith

I was recommended to LSTotal by a neighbor. We love the fact that these guys also drive Toyota's. We would highly recommend them especially since they know our Toyota.

Terry R.

I am a senior citizen and I just have to say LS Total certainly lives up to their reputation. I also like that they are now a AAA approved Auto Repair. Thanks again!

Josephine M.

I was recommended to this shop by a friend. We certainly appreciate having a mechaninc we can trust. Steve Wilhelm is the best!

Kelley A.

I used to work next door to LS Total. I really appreciate Randy, Grant and Steve they will always have my business. Thanks fellas.

Steve T.

I heard about this shop from a friend. I love the fact that I was treated honestly and they do excellent work.

Rick S.

I was satisfied with the work done on my car, I was given great service. Keep up the good work guys!

Doug M.

I came all the way from Independence, because my co-worker referred me to this shop. Wow, I am impressed. I will definitely come back. They know how to take care of a woman. I would rate this Napa Auto Care as "excellent!"

Linda C

I hope you know how much I appreciate all of you! The world would be so much nicer if everyone was as caring as all of you guys. I'll see you in 2012.

Shirley B.

To the Guys at Lee's Summit Total Auto Care: Thank You! Thank You! Thank You! Thank You! For your help Saturday Nov. 19th, 2011. You came and towed my car in and replaced the serpentine belt even though you were very busy that day, you made time to fit me in and fix my car. You are the best!!

Kate B.

Hey Guys, Finding excellent auto mechanics you can trust is as important to our daily routine as finding a trust-worthy family doctor. Thanks for keeping all our vehicles- especially the VW most recently- "healthy' !

Steve and Erin H